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Webinar - "Service From the Inside Out - Tap Into the Full Strength of Your Team""
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 Export to Your Calendar 7/20/2017
When: Thursday, July 20
10:30 AM - 11:30 AM MST
Where: Online
United States
Presenter: Co-Presenters: Tom D'Agostino, Marcia Gauger and John Jacobsen
Contact: 720-259-1250


Online registration is available until: 7/20/2017
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Consultative Sales Sprint – Service From the Inside Out - Tap Into the Full Strength of Your Team to Create Unsurpassed Customer Loyalty

A common thread in all outstanding organizations is that service starts on the inside.  Most organizations strive for client and customer satisfaction, but what about the internal customer? Is that just lip service?  Over the last 30 years of working with organizations of many shapes and sizes, we have witnessed different types of service models and structures. In this session we will share best practices for delivering service and establishing a service organization that is second to none. This session focuses on enhanced customer service and relationship building skills with internal and external customers to provide service beyond expectations.
 
In This Session:

•    Explore the service roles of internal and external customers.
•    Evaluate how customer behavioral and communication styles affect service
•    Listen between the lines for true meaning to solve customer concerns
•    Identify levels of satisfaction and appreciate why “satisfied” isn’t enough to ensure loyalty
•    Identify how customers evaluate service
•    Consider service standards for your organization
•    Practice skills for building comfort and rapport


The Sales Association Announces Consultative Sales Sprints! – Designed to Build Sales and Service Muscle, Agility, Endurance and Effectiveness!

If you are looking for a consumable way to improve your sales and service relationships and outcomes, or are just interested in learning more about the CSC program, join us for Consultative Sales Sprints.

Consultative Sales Sprints are monthly web forums where you will learn the latest insights from experienced sales coaches while collaborating with peers to develop your sales strategies. During each forum, you will dig deep into one core consultative sales competency. You will walk away with insights that you can immediately apply to your sales interactions. Come with questions and leave with answers!

“These sprints are facilitated by coaches of the Sales Association’s Consultative Sales Certification (CSC) program and are run in a way that emulates the monthly coaching sessions of that program.” Said Jeff Arnold, Executive Director of the Sales Association. “We invite CSC graduates and anyone seeking immediate ideas on how to move their sales forward to attend.”

 “CSC graduates have asked for an ongoing venue to continue to grow and share experiences after graduation. We have seen much success with this format and are enthused to be able to share the insights with all Sales Association members,” according to Marcia Gauger, co-developer of the CSC curriculum and CSC Sales Sprints.
Whether you want to just attend and soak it all in or come with a situation related to the topic to share with the group and get coaching feedback– this is your forum – Come as you are! And, be prepared to Learn More, Sell More, Earn More!

Highlights of Each Forum:

•    Focused on a specific consultative selling topic and insights
•    Learn key insights from certified CSC Coaches and CSC graduates
•    Come with questions and leave with answers to drive your sales forward
•    Open sessions for sharing ideas – insights from coaches and peers
•    One hour in length
•    Hosted by CSC Certified Coaches
•    Held the third Thursday of each month beginning October 20, 2016
•    10:30AM-11:30AM Mountain

Subscription to Consultative Sales Sprints:  No cost for SA members.  $299./per year for yet to be members.  Includes 12 forums – approximately one per month. Join as often as you like!

 

 

 

 

 

 

About The Presenters:

Tom D'Agostino is the Chief Consultative Sales officer for the Consultative Sales Academy  and is a Master Coach (CSCC) of the Consultative Sales Certification (CSC) program.  Tom brings over 35 years of insights into his coaching practice.  Tom has extensive experience working with leaders and sales team members in several industries and specializes in logistics companies and technology. Tom builds close relationships with his coaching clients bringing practical insights and encouraging them to learn and grow.


Marcia Gauger is the Chief Learning Officer (CLO) and founder of Impact Sales Training, LLC. Marcia is co-developer of the Sales Association’s Consultative Sales Certification (CSC) program, which is nationally accredited for producing sales performance and results.

Marcia’s background includes close to three decades of sales and sales management, coaching, and training experience.  Marcia has worked with thousands of individuals worldwide in classroom and virtual settings. Marcia is dedicated to helping others achieve their full performance potential and contribute to the results of their organizations.

She is a resident of Wisconsin and holds degrees in Communication and Marketing from the University of Wisconsin-Whitewater and a degree in Adult Education from St. Francis Xavier University in Nova Scotia.

John Jacobsen is the President and founder of Quantified Sales Training and is a Master Coach (CSCC) of the Consultative Sales Certification (CSC) program.  John brings extensive experience in the industrial marketplace focusing on leadership development, analytics and sales transformation.  John helps  leaders and sales teams understand the quantifiable predictors for their business and provides solutions that impact business results. John has held leadership positions with international manufacturing groups for over 30 years.


 

 

Tom D'Agostino



Marica Gauger

 


John Jacobsen

   

 

Registration:

Member FREE
Prospective Member - Full Series-one year ($299)
Prospective Member - 1 webinar only ($29.99)
Join The Sales Association - monthly payment - webinars included (12.95/mo)
Join The Sales Association - Monthly Webinars Included ($154.00)







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