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Webinar - Communicating with Style-Navigate Communication Filters to Influence Sales Results
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 Export to Your Calendar 11/19/2020
When: Thursday, November 19
10:30 AM - 11:30 AM MST
Where: Online
United States
Presenter: Co-Presenters: Tom D'Agostino and Marcia Gauger
Contact: 720-259-1250

Online registration is available until: 11/19/2020
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Communicating with Style - How to Navigate Communication Filters to Positively Influence Sales Results in Virtual or Face to Face Interactions 

The ability to effectively communicate is perhaps the most important skill for sales and service professionals. Understanding how to communicate is key to your success. In this day of increased virtual communication, reading communication clues can be even more challenging. In this session, you will learn practical tips that you can apply right away to increase the effectiveness of your sales communication, whether virtual or face to face!

The mind is very much like a computer. We all use different languages to communicate. Regardless of what you know, you need to be certain that you are communicating in a language that customers will understand and respond to. Each person utilizes a complex language that is based on several behavioral, communication and convincing filters. Understand these filters and you will have the key to unlock the mental language of each of your clients. In this program you will learn essential skills for sending and receiving clear messages, understanding the spoken and non-verbal intent of messages, adjusting to the technical competency of your customer and speaking the mental language that each customer prefers. At completion of this program, you will increase the response and effectiveness of verbal and non-verbal communication.


In this Session:

  • Identify the filters of influence and communication and how to positively utilize ease to move sales forward
  • Accurately read others and adjust to what influences them most - even virtually!
  • Identify the buying and communication styles of your customers to accelerate commitment and actions
  • Utilize the technology and meeting approaches that work for each style, produce comfort and response.








About The Presenters:

Tom D'Agostino is the Chief Consultative Sales officer for the Consultative Sales Academy  and is a Master Coach (CSCC) of the Consultative Sales Certification (CSC) program.  Tom brings over 35 years of insights into his coaching practice.  Tom has extensive experience working with leaders and sales team members in several industries and specializes in logistics companies and technology. Tom builds close relationships with his coaching clients bringing practical insights and encouraging them to learn and grow.

Marcia Gauger is the Chief Learning Officer (CLO) and founder of Impact Sales Training, LLC. Marcia is co-developer of the Sales Association’s Consultative Sales Certification (CSC) program, which is nationally accredited for producing sales performance and results.

Marcia’s background includes close to three decades of sales and sales management, coaching, and training experience.  Marcia has worked with thousands of individuals worldwide in classroom and virtual settings. Marcia is dedicated to helping others achieve their full performance potential and contribute to the results of their organizations.

She is a resident of Wisconsin and holds degrees in Communication and Marketing from the University of Wisconsin-Whitewater and a degree in Adult Education from St. Francis Xavier University in Nova Scotia.




Tom D'Agostino

Marica Gauger





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